How do I track my electricity complaint online in Pakistan?

Go to the official PITC CCMS portal at ccms.pitc.com.pk. Select "Track by Reference" or "Track by Ticket", enter your 14-digit consumer reference number or ticket number, and click Submit to see the real-time resolution status.

What is the nationwide electricity complaint helpline number?

The universal toll-free helpline number for all electricity companies (LESCO, IESCO, FESCO, GEPCO, MEPCO, PESCO, HESCO, SEPCO, QESCO, and K-Electric) is 118. It is operational 24 hours a day, 7 days a week.

How do I send an electricity complaint via SMS?

Type "pitc " and send it to 8118 (for WAPDA DISCOs) or 8119 (for K-Electric in Karachi). You will receive an SMS confirmation with a tracking ticket number.

Who should I contact for transformer breakdown or fire emergency?

For emergency transformer faults, sparking wires, or electrical hazards, immediately dial 118 or call Rescue 1122. Keep bystanders away from downed power lines.

COMPLAINT HELPERVERIFIED RECORD 2026

WAPDA & DISCO Complaint Status Tracker 2026واپڈا بجلی شکایات اور ہیلپ لائن ڈائریکٹری

Track electricity breakdown and billing complaints online across Pakistan via the PITC CCMS portal, universal 118 call center, and 8118 SMS service.

In Short

Verified Summary

Audio Guide:

How to Track Electricity Complaints in Pakistan

To track an electricity complaint in 2026: (1) Go to ccms.pitc.com.pk and enter your 14-digit reference number or complaint ticket ID, (2) Call 118 (toll-free 24/7 helpline for all DISCOs), or (3) Send an SMS containing 'pitc <reference-no>' to 8118 for instant ticket updates.

Standard Complaint Resolution Timelines (NEPRA Standards)

Complaint Category	Standard Resolution Time	Escalation Authority
Individual Fuse / Line Fault	3 to 6 Hours	Sub-Divisional Officer (SDO)
Transformer Breakdown / Damage	24 to 48 Hours	Executive Engineer (XEN)
Billing Discrepancy / Overbilling	7 Working Days	Revenue Officer (RO) / NEPRA
New Meter Installation	30 to 45 Days	Superintending Engineer (SE)
Hazardous / Sparking Line Emergency	Immediate (1 to 2 Hours)	DISCO Emergency Squad / 118

Frequently Asked Questions

How do I check my electricity complaint status online?

Visit ccms.pitc.com.pk and enter your 14-digit reference number or complaint ticket ID to view current progress, assigned technician, and resolution status.

What is the nationwide toll-free electricity complaint number?

The universal helpline for all power distribution companies in Pakistan is 118. It operates 24/7 across all mobile networks and landlines.

How can I escalate an unresolved electricity complaint?

If your DISCO fails to resolve your complaint within NEPRA specified timelines, you can lodge an escalation with the NEPRA Consumer Affairs Division via nepra.org.pk or the Prime Minister Citizen Portal (PMDU app).

Is there an SMS service to lodge electricity complaints?

Yes. Type "pitc <14-digit reference number>" and send it to 8118 (for WAPDA DISCOs) or 8119 (for K-Electric in Karachi).

Official Sources Cited:

PITC Centralized Complaint Management System (CCMS): https://ccms.pitc.com.pk National Electric Power Regulatory Authority (NEPRA): https://nepra.org.pk Ministry of Energy (Power Division): https://mowp.gov.pk WAPDA Official Portal: http://www.wapda.gov.pk